Returns & Exchanges

At QCY Official, we stand by the quality of our audio technology and offer a 30-day hassle-free return policy for all genuine electronics. If you are not completely satisfied with your purchase, you can return your items in their original packaging for a full refund or exchange.

1

Initiate Your Request

Contact our support team at [email protected] with your order number and the specific reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Securely pack your QCY device, charging case, and all included cables in the original box to ensure the item is protected during transit.

3

Ship to Service Center

Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

4

Quality Inspection & Refund

Once our technicians verify the device condition, we will process your refund or dispatch your replacement unit within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing