Frequently Asked Questions

Everything you need to know about your QCY audio experience.

Are QCY earbuds compatible with both iOS and Android devices?

Yes, all QCY Bluetooth earbuds are compatible with any device that supports Bluetooth connectivity, including iOS, Android, Windows, and macOS.

How can I customize the touch controls and EQ settings?

You can fully customize your audio experience by downloading the official QCY App from the Google Play Store or Apple App Store, which allows for button remapping and sound profile adjustments.

What is the standard shipping time for orders?

Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes between 7 to 15 business days.

What is your return policy for defective products?

We offer a 30-day money-back guarantee and a 12-month limited warranty on all electronic items. If your product has a manufacturing defect, we will provide a replacement or full refund.

How do I verify that my QCY product is authentic?

Every genuine QCY package features a scratch-off security code on the box. You can enter this code on our official website's verification page to confirm its authenticity.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local digital wallets to ensure a secure checkout process.